Elite Call Center
Business calling connected to the rest of the operation.
Handle inbound calls, departments, IVR routing, queues, agents, voicemail and recordings without adding another disconnected system to the business.
Available as an Elite add-on or as a standalone Call Center product.
Call Center Capabilities
The phone system becomes part of the workspace.
Elite Call Center is designed around actual business routing and staff operations rather than simply providing another phone number.
Departments
Route calls to Sales, Technical Support, Billing or other business departments.
IVR Menus
Build professional phone menus that direct callers to the correct destination.
Agent Console
Give call-center staff a focused workspace for handling active customer calls.
Queues
Manage waiting callers and distribute calls to available agents.
Extensions
Connect individuals and departments through an organized business phone structure.
Voicemail
Capture messages when staff are unavailable or calls arrive outside normal hours.
Recordings
Support call recording where enabled and appropriate for the organization.
Business Hours
Route calls differently during open, closed and after-hours periods.
AI-Assisted Call Logs
Use AI-assisted tools to help organize and summarize supported call activity.
Call Flow
From incoming call to the right person.
The customer reaches your business number.
Elite identifies the requested department.
The call is routed to an available agent.
Supported call activity remains visible to the operation.
Elite Customer Pricing
Add Call Center to Elite.
Add-on pricing is based on active call-center agents, not the total number of Elite users.
Need Call Center without Elite Office Suite?
The same Call Center engine is also available as a standalone business product. Standalone customers receive the calling and agent environment without requiring an Elite Office Suite subscription.
Telecom usage is billed separately. Exceptionally high recording, storage or AI usage may also incur additional charges.
Connected Operations
More useful when the call is not isolated.
Inside Elite Office Suite, the Call Center sits alongside the people, messaging, files, schedules, meetings and operational tools already used by the business.
Elite Call Center
Give your business phone system an actual workspace.
Use Call Center inside Elite or deploy it as a standalone customer-service operation.